Health Service Registration is an important step of University Registration, and during Intro Week the University Health Service (UHS) registers upwards of 7000 patients. UHS offers full GP services and a number of additional services to all students at the University of Sheffield living in the city and their dependents.
We are looking to recruit a Chinese Translator to assist in the medical registration of new international patients before and during Intro Week.
• Provide support and guidance to international students completing their online registration in Chinese and English
• Face-to-face contact with patients, providing information on UHS and the registration process. What a student can expect from UHS as a GP service Guiding students on where to go next in the registration process and directing them between main University registration and UHS registration
• Offer general assistance to students registering with UHS as well as to the Practice team
• Abiding by the UHS confidentiality policy in all aspects of work and working to agreed protocols
• Keep your work area clean and tidy
Person Specification
• Chinese and English communication skills
• Previous experience of working in a customer service environment
• Excellent communication and interpersonal skills
• Excellent customer service skills, responding effectively and efficiently to student enquiries
• Experience of working with confidential information and dealing with this in a sensitive manner
• Understand the importance of data protection and patient confidentiality
• Ability to work as part of a team in a busy environment and retain information
• Organisational skills to ensure the registration event runs effectively and efficiently
Pay: £12.60 per hour plus holiday entitlement
Hours: Part time
Please put the subject line as - UHS Registration and Intro Week Chinese Interpreter